Disclaimer for A Better Tech, LLC
A Better Tech offers services, repairs, and upgrades that are requested by our customers on an as-is basis. We cannot guarantee specific results for our services but will operate under the highest level of professionalism. There may be circumstances in which your device cannot be repaired and the length of time required to service or repair any device cannot be predicted. A Better Tech will attempt to back up your personal files when necessary. If the customer does not request to have files backed up and restored, they will be removed from the customer’s device completely and are unrecoverable. These files may be maintained by A Better Tech for at least 30 days unless otherwise directed by our customer. Any software or non-system drivers (i.e. printers) installed may need to be reloaded by the customer. A Better Tech will do everything possible to help with this re-installation.
A Better Tech provides our services in an effort to fix, upgrade, or otherwise repair the digital devices for which you request such services. We will not intentionally harm your system. It is our goal to fix your device, not damage it more. In the case of accidental damage or data loss to your system, further damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, or hardware problems/failures, you agree to hold us, A Better Tech, and any persons associated with or involved in the work being done for you, harmless from damages resulting from such problems. A Better Tech is NOT responsible for items left more than 30 days from the date services or repairs are completed. Items unclaimed after 30 days may be disassembled for parts, recycling, or otherwise disposed of to offset the repair cost. We are not liable for incidental damages from fire, theft, flood or other natural occurrences.
Billing and Payment
Repairs and services are billed at an hourly rate. Charges will be calculated in half-hour increments, rounded up by default, and carry a minimum half-hour charge. We may, on a case-by-case basis, choose to round down to the nearest quarter-hour. We will provide you with an estimate of cost for the work that you request us to do. In the case that we foresee a deviation from the estimate provided to you, we will make every effort to contact you and inform you of the situation and receive authorization to continue or stop at the estimated limit. In the case we cannot reach you, we will continue to work until the estimated limit is reached. Once reached, we will halt work until contact is established. Full payment is due upon completion of servicing, upgrading or repair. Failure to pay may result in the debt being turned over to a collections agency and reporting to the credit bureau. You will be responsible for all costs incurred by us, collection agencies, or courts incurred by litigation for failure to pay.
Customer satisfaction is of utmost importance to us. We will back up our work with support services. Free support will be provided for problems requested to be resolved in the original work order, but not resolved initially. Additional support may be provided free of charge at our discretion. The use of our services constitutes receipt & understanding of the repair disclaimer & liabilities statements for A Better Tech.